EMC IT has released a few amazing resources that explain how they achieved a full ITaaS and DBaaS for their users, it is a must read and watch for anyone interested in ITaaS and DBaaS.
Whitepaper:
EMC IT’s Database-as-a-Service
Video
EMC IT’s IT-as-a-Service/Database-as-a-Service – eCALM Demo
The eCALM system as they call (Enterprise Cloud Automation Life cycle Management) it is a “full” solution that allows deployment, configuration, day2 operations , backup as a service, security management, monitoring management and retirement of DBs. This solution is based on the vCloud suit components + puppet on top of vBlock with Symetrix and additional components like Data Domain, infoblocks, Log insight and more.